Tech & Data Operations Lead

Central Employment are delighted to be working in partnership with a multi-award winning Digital Marketing and Data led agency based in the North East. They have a new and exciting opportunity for a Tech & Data Operations Manager, reporting into the Operations Director.

Please note – We’re only looking for North East based candidates, due to the hybrid working pattern, offering up to £50k DOE + a range of benefits.

The team strives to find ways we can improve the efficiency of our business operations or plug gaps in our processes through the use of automation and software. In the rare instances this is not possible we look to build our own in-house solutions.

As the Tech & Data Operations Manager you will be responsible for running a team of 3 staff responsible for the management of the company tech stack in order to ensure efficient running of business operations and the accurate processing of key business data.

Key Activities:

• Propose new technical solutions to business issues using software and automation to develop a project list for the team and prioritise the projects and resources to have the greatest business impact.
• Manage our SaaS products and suppliers to ensure we are utilising the best available software and maintaining strong relationships with key partners.
• Responsible for overseeing the maintenance of current tech, applications and data processing workflows.
• Collaborate with our digital marketing services to consider new technical solutions to improve the quality of output of our services.
• Oversee our data processing and data integration processes in order to provide data that is accurate and available for reporting for both clients and for internal business intelligence.
• Ensure that data security and cyber security best practices are followed and ensure appropriate access to tools and data is managed correctly.
• Ensure staff on your team are happy, motivated and on-track.

As the leader of the team, you will have:

• Good experience of leading a team of tech personnel.
• Experience with a range of softwares in a business environment.
• Creating automated processes within a business.
• Data handling and data analysis skills.
• A good understanding of business operations.
• Implementing no-code/low-code business solutions.
• Good communication skills.

As our Tech & Data Operations Manager, you will also have knowledge of:

• Using CRM systems & integrated workflows such as Hubspot, Salesforce etc.
• Project Management software such as ClickUp or Asana.
• Connecting software through their API, whether coded or using apps such as Zapier or Make.com
• Data security and cyber security best practise.
• Some coding knowledge would also be beneficial