Customer Service Team Member

Posted By: Jack Mohan
Salary: £12.00-£13.00
Location: Boldon Colliery
Job Type: Temporary
Category: Customer Service

Are you ready to embark on an exciting journey in the dynamic world of ophthalmic business? Our client, a leading player in the industry, is expanding their team and seeking a passionate Customer Service Assistant to join them for 2-4 weeks on a temp basis. Following the internal promotion of a team member, this is an excellent opportunity to become an integral part of an established team of three.

About the Role:

As a Customer Service Assistant, you will play a pivotal role in our client’s operations, collaborating closely with their external sales team to ensure seamless order processing and exceptional customer experiences.

Key Responsibilities:

  • Handle incoming customer queries via telephone and email with professionalism and efficiency.
  • Process sales orders accurately, maintaining meticulous attention to detail.
  • Provide quotations and verify product availability and prices promptly.
  • Collaborate with management to address and resolve complex customer issues.
  • Assist in maintaining up-to-date customer records and databases.
  • Contribute to general office and administration tasks as required.


  • Outstanding communication skills, both verbal and written.
  • Exceptional attention to detail and accuracy in order processing.
  • An organised and systematic approach to tasks, with strong time-management abilities.
  • A knack for building positive relationships with customers and colleagues alike.
  • Ability to work both independently and as part of a close-knit team.
  • Proficiency in Microsoft Office applications; willingness to learn and adapt to new systems.

Working Hours:

This is a full-time, office-based position, with hours from Monday to Friday, 9 am to 5 pm, and a 4:30 pm finish on Fridays.

Why Join?

  • Opportunity for growth and development within a supportive team environment.
  • Engage with a diverse range of customers and stakeholders in the healthcare sector.
  • Competitive salary and benefits package.

If you’re ready to take the next step in your career and make a meaningful impact on the industry, our client wants to hear from you! Apply now by submitting your CV.

Apply Now!

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