Customer Service Representative 6 Months

Central Employment is thrilled to partner with our esteemed client, a boutique fashion brand specialising in women’s fashion. As they expand and evolve, we’re seeking passionate individuals to join their team and deliver exceptional customer service experiences.

Key Responsibilities:

•  Provide personalized online shopping experiences to our discerning customers, catering to their unique tastes and preferences.
• Address customer inquiries promptly and professionally across various channels, including telephone, email, live chat, and social media platforms.
•  Skillfully screen incoming calls and direct them to the appropriate department or team member, ensuring seamless communication flow.
• Maintain a polished and courteous demeanour in all customer interactions, fostering a positive and engaging experience.
•  Collaborate with relevant departments to relay customer feedback and improvement suggestions, contributing to the ongoing enhancement of our products and services.
• Strictly adhere to company processes and procedures to uphold consistency and efficiency in customer service delivery.
• Demonstrate utmost discretion in handling customer financial data, prioritizing privacy and security at all times.

Requirements:

• Passion for boutique fashion and a keen eye for style trends.
• Excellent communication skills across telephone, email, live chat, and social media platforms.
• Attention to detail and a commitment to professionalism in customer interactions.
• A proactive approach to feedback and process improvement.
• Dedication to upholding confidentiality and data security standards.

What We Offer:

• Competitive compensation package reflective of your skills and experience.
• Opportunities for professional growth and advancement as our company expands.
• Supportive and collaborative work environment within a growing fashion brand.
• Flexible work arrangements to accommodate your schedule.
• Comprehensive training to equip you with the skills and knowledge needed for success in the role.

If you’re passionate about fashion and customer service and eager to contribute to our client’s growth and development journey, apply now and join our team as we elevate the boutique fashion experience for women everywhere!