Customer Service Administrator

Salary: £28,000
Location: Sunderland 
Hours: 9:00am - 5:30pm, Monday to Friday (30-minute lunch)

Central Employment are working with a well-established and growing business within the print sector who are looking to recruit two Customer Service Administrators to join their busy customer support team.

This is an excellent opportunity for individuals who enjoy working with people and providing outstanding customer service. Previous customer service experience is beneficial but not essential, as full training will be provided. The company operates a supportive team environment with a strong focus on work-life balance and employee development.

The Role

As a Customer Service Advisor, you will be the first point of contact for customers, supporting them throughout the order process and ensuring any enquiries are handled efficiently.

Communication will primarily be through live chat, email, and telephone, helping customers with a range of enquiries including order updates, delivery timescales, product information, and issue resolution.

Key Responsibilities

• Respond to customer enquiries via live chat, email, and telephone
• Track customer orders and provide accurate updates
• Resolve customer issues and queries efficiently
• Provide information on products, services, and lead times
• Liaise with internal departments to ensure customer expectations are met
• Build positive relationships with customers and provide a high standard of service
• Learn and develop knowledge of the company's products and printing processes
• Accurately update customer information and records on internal systems

About You

• Enjoy working with and helping people
• Strong communication skills, both written and verbal
• Positive and customer-focused approach
• Able to manage multiple enquiries in a fast-paced environment
• Good attention to detail and problem-solving skills
• Comfortable using email, live chat, and telephone systems
• Print industry knowledge would be advantageous but is not essential

What's On Offer

• £28,000 salary
• Full training and support provided
• Friendly and experienced customer service team
• Flexible approach to home working when required
• Excellent work-life balance
• Opportunities for progression as the business continues to grow