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Credit Controller

Key Responsibilities

  • Contact customers whose payments are overdue to secure immediate payment, a confirmed payment date, or a valid explanation for non‑payment.
  • Monitor all promises to pay and follow up promptly where commitments are not met.
  • Record all customer conversations and correspondence clearly and accurately.
  • Log disputes in full and forward them for investigation and resolution; escalate unresolved issues where appropriate.
  • Assist with the preparation and issuing of formal reminder letters, escalating non‑responsive accounts for further action.
  • Contact customers to resolve payments received without remittance information, ensuring allocations are clearly documented.
  • Remove barriers to payment by responding quickly to requests for additional information or documentation.
  • Liaise with internal teams to ensure complex billing requirements are understood and followed correctly.
  • Where appropriate, contact customers ahead of due dates to confirm receipt of invoices and required paperwork.
  • Support the wider team by raising issues with supervisors or managers and contributing ideas for process improvements.
  • Assist in other areas of the department when required.
Key Skills & Attributes
  • Strong team player with the ability to work independently when needed.
  • Highly organised, able to prioritise effectively in a busy, fast‑moving environment.
  • Excellent customer service skills.
  • Confident communicator with strong negotiation abilities.
  • Persuasive and able to influence outcomes.
  • Able to meet deadlines without compromising accuracy.

What We Offer:

  • Competitive salary.
  • Supportive team environment.
  • Opportunities for career development.
  • Comprehensive benefits package.
  • Monday–Friday, office‑based role.