Newcastle upon Tyne | Hybrid Working (3 days office / 2 days home) 12-Month Fixed-Term Contract
A growing creative agency in Newcastle is looking for a talented Social Media & Community Manager to join their team on a 12-month fixed-term contract.
This role is ideal for someone who understands that a strong social presence starts with understanding the people behind the likes, comments and shares. You'll be passionate about building genuine online communities, creating engaging content, and helping brands connect with audiences in meaningful ways.
Working alongside creative, strategy and client services teams, you'll shape social content, lead community engagement and build creator partnerships that drive growth and impact.
The Role
As Social Media & Community Manager, you'll be responsible for managing social channels, growing engaged communities, planning and creating content, and helping clients build lasting relationships with their audiences.
You'll be equally comfortable developing content ideas, engaging with online communities, collaborating with creators and analysing performance to continually improve results.
Key Responsibilities
Manage & Grow Communities
- Build and nurture engaged online communities across multiple social platforms.
- Act as the voice of client brands, responding to comments, messages and conversations.
- Identify trends, audience behaviours and opportunities to strengthen community engagement.
- Foster meaningful interactions that drive brand advocacy and loyalty.
Plan & Create Content
- Develop and manage social content calendars.
- Create compelling social-first content and copy tailored to different audiences and platforms.
- Collaborate with designers, content creators and wider agency teams to bring campaigns to life.
- Ensure content aligns with brand objectives, audience interests and platform best practice.
Build Creator Relationships
- Identify and develop relationships with relevant creators and influencers.
- Support creator outreach, campaign coordination and partnership management.
- Build authentic collaborations that increase reach, engagement and credibility.
- Stay connected to emerging creator trends and opportunities.
Keep Teams Aligned
- Work closely with account management, strategy and creative teams to ensure seamless campaign delivery.
- Coordinate content schedules, approvals and publishing timelines.
- Share audience insights and community feedback with internal stakeholders.
- Support social reporting and client updates.
Learn & Improve
- Monitor performance across channels and provide actionable recommendations.
- Use insights and analytics to optimise content and community strategies.
- Stay up to date with platform updates, social trends and emerging technologies.
- Continually test, learn and refine approaches to maximise engagement and results.
About You
- Experience managing social media channels and online communities.
- Strong understanding of key social platforms including Instagram, TikTok, LinkedIn and Facebook.
- Excellent copywriting and communication skills.
- Experience planning and delivering social content.
- Confident building relationships with creators, influencers and brand advocates.
- Organised and capable of managing multiple projects and deadlines.
- Data-led mindset with the ability to turn insights into action.
- Passionate about social media, digital culture and community building.
What You'll Get
- Hybrid working model with 3 days in the Newcastle office and 2 days from home.
- Opportunity to work across a diverse portfolio of brands and campaigns.
- Collaborative, creative and supportive agency environment.
- Exposure to high-profile social and creator-led projects.
- Professional development opportunities throughout the contract.
If you're passionate about creating content, growing communities and helping brands build genuine connections with their audiences, we'd love to hear from you.