Digital Client Relationship Manager (SEO/Paid Media)

Posted By: Greg Phipps
Salary: Circa £30,000 DOE
Location: Newcastle based + hybrid working
Job Type: Permanent
Category: Sales & Marketing

Central Employment are working alongside an established and growing digital creative agency based in Newcastle.  They are now seeking a Digital Client Relationship Manager (SEO/Paid Media), to join their client sevices team.  

Overview of the Digital Client Relationship Manager (SEO/Paid Media) 

You will be responsible for project management and delivery, client servicing and commercial management.

Main duties/responsibilities:

To manage allocated projects, and accounts acting as the main focal point for clients and the internal team, providing pro-active client servicing and tight project management to deliver the highest levels of client satisfaction. To work with the digital team as a whole to inspire clients and deliver appropriate and effective results driven solutions to their business needs through the digital process.

Digital Client Relationship Manager (SEO/Paid Media) Responsibilties: 

  • To effectively manage the day-to-day running of accounts and projects, through the creative and artwork stages, harnessing the correct in-house/external resource, ensuring deliverables are on time and within budget
  • To take client briefs and produce into a clear and inspirational brief for the design and digital teams
  •  Keep all members of the team regularly updated on the status of ongoing projects
  • Maintain a positive and collaborative relationship
  • To attend/make presentations of work where appropriate, ensuring all output is presented professionally and with conviction, supported by clear rationale and recommendation
  • To set up and attend project review meetings (as required) involving all necessary parties to ensure that key learnings are identified and acted upon
  • Act as the client’s first point of contact on day-to-day running of projects
  • To pro-actively manage client relationships, to identify early signs of problems and to be alert for opportunities to add value.
  • To work as part of the wider team to ensure we meet or exceed client objectives and expectations at all times
  • Work with other staff to ensure projects are costed appropriately, optimising revenue
  • Ensure clients are kept fully appraised of their project budgets regularly
  • Work with clients to broaden their understanding and experience of services, negotiating sufficient time and budget for Inspired to deliver its best work
  • To organise, co-ordinate and prepare credentials documentation, presentations and proposals in relation to client opportunities
  • Use initiative to contribute to and recommend ways of improving the way of working

Knowledge, Skills and Experience:

  • Digital Hybrid experience ideally within Account Management or Client Relationship Management role
  • Experience of multi-channel digital marketing – SEO, PPC, CRO, Email Marketing, Social and Content Marketing
  • A flexible approach to the way you work and what you do.
  • Experience of writing for a wide range of audiences.
  • Ability to work on your own initiative & as part of a team.
  • Ability to manage relationships with tact & diplomacy.
  • Excellent understanding of Google Analytics and Adwords accounts
  • Data and analytically savvy



Apply Now!

Personal Details

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