Digital Account Director
Posted By:
Greg Phipps
Salary:
Competitive based on experience
Location:
North East + UK travel
Job Type:
Permanent
Category:
Sales & Marketing
Central Employment are delighted to be working alongside a repeat award-winning digital agency as they look to strengthen their client services team, with the appointment of a Digital Account Director.
You will be joining the Client Services team to help further develop strategic opportunities for new and existing clients across a number of sectors such as FMCG, eCommerce, Retail, Education and Financial Services.
Responsibilities
- Facilitate client success by nurturing and growing new and existing client relationships;
- Identify new opportunities with clients by developing a thorough understanding of their business;
- Drive business growth and develop a proactive plan;
- Deliver against agreed account plan and budgets;
- Develop forecasts for expected revenue from existing clients/accounts and opportunities for additional business – including timing, resource requirements, revenue and risks;
- Identify services within the agencies portfolio that may cross sectors or transfer from other industries to meet a client’s current or future requirements;
- Arrange and participate in internal and external client debrief meetings and planning sessions;
- Own the end-to-end client accounts from proposals through to contracts and monitor and review the processes to ensure we deliver as an agency;
Experience
- Extensive account management experience within a digital performance agency;
- A track record of successful client account management within the digital sectors;
- A strong motivation for delivering excellent customer service;
- Team leadership and management experience;
- Excellent communication skills, both written and oral – a confident communicator, adept in working with clients at the most senior level;
- Confident with natural organisational, influencing, negotiating and interpersonal skills;
- Proactive with a positive ‘can-do’ attitude and desire to succeed;
- Strong leadership ability;
- Need to navigate large and complex client organisations;
- Dealing at director level;
- Good technical understanding of analytics and digital reporting tools
