Customer Account Manager

Posted By: Greg Phipps
Salary: £27,000-£30,000
Location: Newcastle upon Tyne
Job Type: Permanent
Category: Sales & Marketing

Central Employment are delighted to be working a  leading Manufacturer of high-performance industrial products.  Due to on-going expansion, they are hiring a Customer Account Manager, to join our internal UK sales team. 

• Mon-Fri, 0900-1700
• £27,000-£30,000 DOE + benefits and part of a successful family ran business

As a Customer Account Manager, you will be assisting with a number of UK key customers, to ensure the accounts run smooth and to the high levels of customer service we require.

Your main duties and responsibilities will be:-

• Providing support to a number of key customers
• Building relationships with the customer to be the main contact for organising orders and ensuring a smooth experience is provided
• Liaising with carriers to then provide customers with delivery information
• Checking and quality checking specific orders
• Identify cross and up sell opportunities

Candidates should have the following experience:-

• Outstanding Customer Service and account management skills
• Positive attitude
• Strong organisational skills
• Fantastic telephone manner
• Ability to easily build relationships
• IT literate (MS Office, internet, email systems)

Candidates will ideally be from a logistics or manufacturing background, however candidate applications from other sectors will also be considered.