Head of Student Services

Posted By: Greg Phipps
Salary: £47,000-£51,000 DOE
Location: Teesside
Job Type: Contract
Category: Management

Central Employment are working with a Teesside based Educational focused organisation, who are looking to appoint a Head of Student Services.  

  • Immediate start date on offer
  • FT/onsite role in Teesside
  • £47,000-£51,000 DOE
  • Ongoing contract

Head of Student Services role profile: 

To work with the Head of Centres, Deputy Head of Centres, Trust Leadership and the CEO to provide an integrated administrative experience for all users of our services.  You will develop outstanding customer service strategies and respond promptly to urgent situations and changes in student demand.

Head of Student Services key responsibilities:  

  • To be a fully participating member of the Senior Leadership Team
  • To be responsible for the operational service delivery of the Student Services Department, ensuring that all aspects of the teams’ work are anticipated and planned – including optimum deployment of staff and space resources.
  • Design the operational frameworks for the newly formed teams to deliver world class services.
  • Be accountable for the internal auditing of student services records in line with DfE specifications and reporting requirements.
  • To ensure that all the teams working in the Student Services Department, whether directly line managed by this post or not, are working together in a consistent and holistic manner to support the student experience.
  • To develop customer service strategies to ensure that all the teams working within the Student Services Department continue to develop in our fast-changing environment. This will involve horizon-scanning for national and global developments, changes in national legislation and polices, and working collaboratively within the Trust and other central departments.
  • To oversee the effective registration and administration of external exams
  • To manage the college interview process and school liaison activities to include taster and welcome days.
  • To ensure effective enrolment and registration processes.
  • To produce reports and make presentations on behalf of the Student Services Team when required at Trust and College Level
  • To work closely and collaboratively with SLT to ensure welfare and pastoral support services for students are proactive, coordinated and lead to students feeling safe, supported and able to complete their chosen course of study.
  • To assist SLT to co-ordinate a cross college programme of Personal, Social and Health Education that raises student awareness of key themes and helps prepare them for life in British Society.
  • To oversee and ensure key policies and procedures linked to Student Services are managed and effectively implemented e.g. student disciplinary policy and procedures.
  • To devise, implement and manage the Student Voice Strategy, including overseeing the development and effective management of the Student Union.
  • To ensure a wide range of enrichment opportunities are planned, promoted and delivered for Students.

Essential experience required: 

  • Qualified to a minimum of undergraduate degree level or equivalent level of qualification, in a relevant subject area.
  • Proven track record within the education environment of Student Services, Progression or Pastoral Services
  • Effective data collation and analysis skills, and supporting academic teams on data areas around attendance, retention, safeguarding and behaviour.
  • A proven aptitude for high standards of service delivery both operationally and strategically and an understanding of the student perspective.
  • Reliable and resilient; able to cope with pressure.
  • Strong analytical and problem-solving skills with the ability to apply skills and knowledge creatively in new contexts and to think beyond traditional solutions.
  • A high standard of written and spoken English, with the ability to produce clear and concise reports and presentations.
  • Excellent interpersonal skills, including the ability to communicate confidently and effectively with a broad range of people and clients from a wide variety of backgrounds.
  • Tact, diplomacy, empathy and patience.
  • An excellent working knowledge of Microsoft Office products e.g. Word, Excel and PowerPoint and of a Records Management systems


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